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FAQ
Are you a manufacturer or a trading company?
We are the exclusive international sales and service partner of a specialist silicone manufacturer based in Shandong.
What is your MOQ and lead time?
Our standard MOQ is 500kg, but we can discuss smaller trial orders for first-time buyers. Lead time is typically 7–15 days, depending on order size and packaging requirements.
Can I get samples? Do you offer customization?
Yes — samples are free of charge (you only cover the courier cost). We also offer full customization of particle size, packaging and moisture content to match your exact requirements.
Do you provide MSDS / TDS / COA?
Yes, we will provide all of this data, these reports and these explanations.
Is your orange silica gel really cobalt-free? Can you provide test reports?
We offer cobalt-free versions of both our orange and blue silica gel, and can provide test reports for both.
Can we visit / audit the production base?
We welcome video or on-site factory inspections at any time.
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