Technical Support

I. Pre-Sales Service

1. Provide technical consultation to customers based on their requirements, including advice on product performance specifications, testing methods, and usage instructions.

2. In the spirit of accountability to our customers, we provide free assistance in analyzing their product needs and offering recommendations.

II. In-Process Service

1. Work closely with customers to produce qualified and satisfactory products according to their requirements.

2. Maintain regular contact with customers and provide on-site technical support.

III. After-Sales Service

1. Provide after-sales service consultations.

2. Update product usage guidelines.

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FAQ

1.What industrial chemicals do you supply?

We supply a focused range of industrial chemicals, including silica gel products, oilfield chemicals, and polyacrylamide. Our main products include silica gel sand, filter tanks, water-resistant silica gel, specialty silica materials, demulsifiers, pour point depressants, surfactants, and polyacrylamide for water treatment and oilfield applications.

2.Are your products manufactured in China?

Yes. We work with established manufacturing partners in Dongying and other qualified production facilities in Shandong, China, providing access to reliable local chemical supply chains and competitive pricing.

3. Can you provide customized specifications or packaging?

Yes. Product specifications, particle size, concentration, packaging, and other requirements can be discussed based on the product and application. We can also support customized packaging and OEM requirements for select products.

4. What technical documents can you provide?

Depending on the product, we can provide documents such as Certificates of Analysis (COA), Safety Data Sheets (SDS/MSDS), technical data sheets, product specifications, and other export-related documentation required by customers.

5. Can I request samples before placing a bulk order?

Yes. Sample requests can be discussed before placing bulk orders. Sample specifications and quantities depend on the product and application, and we can provide relevant technical information for evaluation.

6. Do you supply both products and complete solutions?

For selected applications, yes. For example, our oil decolorization products can include both silica gel sand and filter tanks. For oilfield applications, we can supply different chemical products according to the specific treatment or production process.

7. Which countries do you export to?

We supply customers in international markets and support export shipments to different regions. Shipping arrangements, ports, packaging and documentation can be discussed according to the destination country and order requirements.

8. Can your oilfield chemicals be customised for specific field conditions?

Many oilfield chemicals need to match the characteristics of crude oil, produced water, reservoir conditions, temperature, salinity, and other operating parameters. For suitable products, we can discuss product selection and specifications based on the customer's application requirements and technical data.

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